Hi Marjean,
I had the similar issue but was able to fix it by restarting the VMware tools service by following the steps below -
Note: Had to restart the VMware tools service twice not sure why but it worked for me
- Click on start, then click on Control Panel
- In Control Panel, click on Administrative Tools
- In Administrative Tools, click on Services
- Now choose VMware tools
- Right click VMware tools and restart the service
Hope this helps